Refund policy

1. General

We want you to be satisfied with your purchase.

Due to the collectible nature of our products, specific return conditions apply.

2. EU Customers – Right of Withdrawal

Customers within the European Union have the right to withdraw from the purchase within 14 days after receiving the item.

To exercise this right, contact us at: instagram @rain.collectibles 

3. Return Conditions

Returned items must:

• Be in original condition
• Include all original packaging
• Not be altered, opened, or damaged

Graded Items

Graded slabs must not be opened, tampered with, or removed from protective casing.

Signed Items

Signed collectibles must remain in the same condition as delivered.

Raw (Ungraded) Items

Minor storage wear or age-related marks do not qualify as defects unless significantly different from product description.

4. Return Shipping

Unless the item is defective or incorrect, the buyer is responsible for return shipping costs.

Return shipments must be tracked and properly packaged.

5. Refund Processing

Refunds are issued after the returned item has been received and inspected.

Refunds will be made to the original payment method.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 48 hours of delivery and provide photos of:

• Item
• Packaging
• Shipping label

 

7. Non-EU Customers

Returns outside the EU are accepted only if:

• Item is significantly not as described
• Item is damaged during shipping

 

8. Collectible Market Disclaimer

Collectible values may fluctuate over time.

Market value changes do not qualify for refunds.